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Distance Sales Agreement

Unofficial translation. This English text is provided for information only. The legally binding version is the Turkish original of this page, which you can open with the language selector at the top of the site. In the event of any discrepancy, the Turkish text prevails.

ARTICLE 1 – PARTIES

1.1. Seller

  • Legal name: Ysf Sebze Meyve San. ve Tic. Ltd. Şti. (hereinafter the "SELLER" or "Trend Hasat")
  • Address: Atatürk Mah. 22054 Sk. No:12 Merkez/Aksu Antalya, Türkiye
  • Tax office and no: Antalya Kurumlar VD — 983 090 2451
  • Customer service & WhatsApp: +90 539 474 35 36
  • Email: trendhasat@gmail.com

1.2. Buyer

Name/surname/title, address, telephone and email are completed by the BUYER when ordering (hereinafter the "BUYER").

ARTICLE 2 – SUBJECT

The subject of this Agreement is the determination of the mutual rights and obligations of the parties, pursuant to Law No. 6502 on Consumer Protection and Regulation No. 29188 on Distance Contracts, regarding the sale and delivery of the product ordered electronically by the BUYER through the SELLER's website "www.trendhasat.com", whose characteristics and sale price are stated on that website.

ARTICLE 3 – PRODUCT, PAYMENT AND DELIVERY TERMS

3.1. The type, kind, quantity, brand/model, sale price, payment method and delivery details of the products are as recorded at the moment the order was completed and as shown on the invoice sent to the BUYER's email address.

3.2. The SELLER is obliged to hand the ordered products to the courier intact, complete and in accordance with the characteristics stated in the order.

3.3. The product is sent to the delivery address stated by the BUYER on the order form via the SELLER's contracted courier company. If the package is damaged on delivery (crushed, torn, etc.), the BUYER must not accept it and must have the courier draw up a report.

3.4. Given the nature of fresh agricultural produce, dispatch takes place only on certain weekdays (Monday, Tuesday, Wednesday); all details of the harvest and courier schedule appear on the "Shipping & Delivery" page of the website, and the BUYER is deemed to have accepted these conditions.

ARTICLE 4 – RIGHT OF WITHDRAWAL AND ITS EXCEPTIONS

4.1. As a rule, consumers have the right to withdraw from the contract within 14 days without giving any reason and without paying a penalty.

4.2. Cases where the right of withdrawal cannot be used: pursuant to Article 15(c) of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised "in contracts concerning the delivery of goods that are liable to deteriorate quickly or whose expiry date may pass".

As the products offered by the SELLER fall within the class of freshly picked fruit, vegetables and perishable agricultural produce, they cannot legally be returned. The BUYER declares that they place their order knowing and accepting this.

ARTICLE 5 – COMPENSATION FOR DAMAGED / DEFECTIVE PRODUCTS

5.1. For products arriving severely damaged, crushed or unusable due to transport, it is compulsory to photograph them without opening the packaging and notify the SELLER in writing on the day of delivery, via the WhatsApp support line (+90 539 474 35 36) or by email (trendhasat@gmail.com).

5.2. Where a claim is found justified after review, free replacement is sent for the quantity found unusable, or added generously to the next order. Subjective reasons such as the product not matching personal taste are not covered.

ARTICLE 6 – DISPUTE RESOLUTION

In the application of this Agreement and in any dispute, the Consumer Arbitration Committees and Consumer Courts at the place where the BUYER purchased the goods or service or at their place of residence are competent up to the value announced by the Ministry of Trade; for corporate (commercial) purchases, the Courts and Enforcement Offices of Antalya are competent.

ARTICLE 7 – ENTRY INTO FORCE

When the BUYER makes payment for the order placed through the website, they are deemed to have read, understood and electronically accepted all the terms of this Agreement.