How to Order

We want your shopping experience on our site to be transparent, easy and secure. Below is our transaction guide, prepared in accordance with Turkish e-commerce regulations.

1. Step-by-Step Ordering

Choosing products: browse the categories on our site and add the fresh tropical fruit, vegetables or other items you want to your basket with the "Add to Cart" button.
Checking the basket: click the basket icon at the top right to go to your basket, update quantities or remove items.
Address and delivery: after pressing "Checkout", members can select a saved address or add a new one. If you are shopping without an account, you must complete your email, telephone and delivery address in full. (Shipping is free on orders of 2,000 TL and over; below that the standard shipping fee is added to your basket automatically.)
Payment: choose credit/debit card or bank transfer and enter your payment details.
Confirmation: before completing the order, read your order summary, the Pre-Information Form and the Distance Sales Agreement, tick the approval boxes and press "Confirm Order / Pay". You will receive a confirmation email and SMS once your order is received.

2. Correcting Data Entry Errors

At every stage before completing your order and paying, you can change the product type, quantity or address details using the "Back" button in your browser or on our site, or by returning directly to the "My Basket" page.

Important: because our produce is harvested specifically for your order and our shipments leave on Mondays, Tuesdays and Wednesdays, any address or content errors noticed after completing the order must be reported quickly to our WhatsApp line on +90 539 474 35 36 before the dispatch day.

3. Storage of and Access to Agreements

The Pre-Information Form and Distance Sales Agreement you approve during your purchase are sent immediately, together with the order confirmation, to the email address recorded in our system. These agreements are also kept securely in electronic form within Trend Hasat's infrastructure for the statutory period of three years. Members can access these documents at any time from their past orders under the "My Account" panel.

4. Privacy and Protection of Personal Data

We attach great importance to the security of your personal data. All information you share when registering or shopping is processed and protected under Turkish Law No. 6698. Our privacy and security policy and our Data Protection Notice can be reached from the relevant links at the bottom of our site. Card security on the payment page is provided by a 256-bit SSL certificate, and your credit card details are not stored in our systems.

5. Dispute Resolution

In case of any dissatisfaction with your purchase, please first contact our central team in Antalya Aksu at trendhasat@gmail.com or on +90 539 474 35 36. For unresolved disputes, the Consumer Arbitration Committees and Consumer Courts at the place where the buyer purchased the goods or at their place of residence are competent, within the monetary limits announced annually by the Ministry of Trade.

Company Details

Legal name: Ysf Sebze Meyve San. ve Tic. Ltd. Şti.
Brand: Trend Hasat
Address: Atatürk Mah. 22054 Sk. No:12 Merkez/Aksu — Antalya, Türkiye
Tax office / no: Antalya Kurumlar VD — 983 090 2451
Customer service & WhatsApp: +90 539 474 35 36
Email: trendhasat@gmail.com