Returns & Compensation

At Trend Hasat our highest priority is the quality of the produce reaching your table and your satisfaction.

Our Approach to Quality

We select our fresh agricultural and food products carefully from the branch, clean them meticulously and present them to you at the highest standards. To help your order keep its freshness and form throughout its journey, we use durable packaging designed specifically against damage.

In line with our uncompromising commitment to naturalness, no waxing, colouring or similar chemical preservative treatment is ever applied to our fruit.

Compensation in Case of Damage

Because our products undergo no preservative treatment and are entirely natural, small branch wounds not noticed at harvest, vibration in courier vehicles or physical impacts can occasionally cause fruit that looked flawless at packing to be damaged or to spoil. Likewise, where transport-related problems such as a crushed package, missing items or damaged box contents occur, your loss will be met under appropriate conditions.

The step needed to start our compensation process quickly is very simple: within the day you receive your order (6 hours from courier delivery), send us clear photographs showing the problem, in writing, via our WhatsApp support line. After your report is assessed, free replacement is sent, or the missing/damaged quantity is added generously to your next order.

Return Conditions and Exceptions

Fresh fruit and packaged food cannot be subject to standard return procedures under health and safety legislation. In line with our principle of transparency, the cases in which return or refund is not possible are set out below:

Personal taste: flavour or aroma not matching personal preference cannot be grounds for return or exchange.
Package not collected: no refund is given for packages not collected by the buyer and returned to us. Fresh food in returned shipments cannot be reused because of the time elapsed and is disposed of directly.
Late notification: crushing, spoilage or damage not documented with photographs and reported in writing within the day of delivery (6 hours from courier delivery) cannot be covered.

Your satisfaction is always under Trend Hasat's assurance.

Company Details

Legal name: Ysf Sebze Meyve San. ve Tic. Ltd. Şti.
Brand: Trend Hasat
Address: Atatürk Mah. 22054 Sk. No:12 Merkez/Aksu — Antalya, Türkiye
Tax office / no: Antalya Kurumlar VD — 983 090 2451
Customer service & WhatsApp: +90 539 474 35 36
Email: trendhasat@gmail.com