Frequently Asked Questions

When is my order dispatched?

Because your order is harvested fresh from the branch rather than taken from stock, we hand shipments to the courier only on Mondays, Tuesdays and Wednesdays. Orders placed up to Tuesday 00:00 go out the same week; those placed later join the following week's dispatch plan so they stay fresh.

How much is shipping and which courier do you use?

Shipping is free on orders of 2,000 TL and over. Below that, a flat 250 TL shipping fee applies anywhere in Türkiye. We ship with Yurtiçi Kargo.

Why do you only ship on the first three days of the week?

To stop our fresh tropical produce sitting in courier transfer centres over the weekend and losing its form and freshness, we dispatch only on the first three days of the week.

Where is your produce grown?

Our produce is grown in more than 50 orchards that we own and hold rights over. After harvest it is carefully processed and packed at our well-equipped central depot in Antalya Aksu and sent directly to you.

Do you use preservatives or waxing?

No. Naturalness is our highest priority. We apply no additional preservative, waxing or colouring to extend shelf life or make produce look glossy.

What should I do if my parcel arrives damaged or crushed?

If there is visible damage to the parcel, do not accept it — have the courier draw up a damage report. If fruit inside has been crushed in transit, photograph it on the day of delivery and send it to us on WhatsApp at +90 539 474 35 36. After review, replacement for unusable items is sent immediately or added to your next order.

Can I return products?

There is no legal right of return or withdrawal for fresh agricultural and food products. As perishable goods, they cannot be returned for reasons such as not matching personal taste or the parcel not being collected.

Can I buy wholesale?

Yes. Thanks to our strong import and export network we supply tropical fruit and vegetables wholesale to hotels, restaurants, cafés and corporate businesses 365 days a year, as well as retail. For corporate enquiries contact us at trendhasat@gmail.com.

Why should I create an account?

Joining the Trend Hasat family offers more than fresh fruit:

• Member-only discounts: seasonal campaigns, deal bundles and extra basket discounts available only to registered members.
• Priority stock alerts: hear first when very special, limited-harvest tropical produce comes into stock.
• Faster ordering: save your address and contact details once and save time on later purchases.
• Order and shipment tracking: view past orders and follow your shipment in one click from your account panel.
• Surprise coupons: discount coupons added to your account on birthdays and special occasions.

What if I forget my password?

Go to the "Login" page at the top right of the site and click "Forgotten Password". Enter the email address registered in the system and a reset link will be sent to your inbox. If you do not remember your email either, or the message does not arrive, write to our WhatsApp support line on +90 539 474 35 36.